Shipping Policy

SHIPPING + DELIVERY

Each COLDSNOW Collection order is carefully packed and fulfilled from our studio. Please review the information below for estimated processing, shipping and international delivery timelines.

ORDER PROCESSING

Please allow 2–4 business days for your order to be processed and prepared for shipment.

During collection launches, holidays and other high-volume periods, processing may take up to 5 business days.

Once your order has been prepared for shipment, you will receive an email with tracking information.

Please note that processing times are separate from carrier transit times.

U.S. SHIPPING

Shipping rates are calculated at checkout based on your order’s destination, size and weight.

• Apparel + Accessories: Estimated delivery is typically 3–7 business days after fulfillment.
• Pet Carriers + Oversized Items: Due to their size and packaging requirements, pet carriers and other oversized pieces may ship using different carrier services. Estimated delivery is typically 2–5 business days after fulfillment.

Delivery estimates are provided as a guideline and are not guaranteed. Carrier delays, weather events and other circumstances outside of our control may affect transit times.

INTERNATIONAL SHIPPING

COLDSNOW Collection ships internationally to select destinations available at checkout.

International shipping rates are calculated at checkout based on the destination, package dimensions and weight.

• Apparel + Accessories: International delivery typically takes approximately 7–21 business days after fulfillment, depending on destination and carrier service.
• Pet Carriers + Oversized Items: International pet carrier and oversized-item orders may be shipped via premium international carrier services such as DHL Express or UPS Worldwide. Estimated transit time is typically 3–7 business days after fulfillment, depending on destination.

International delivery estimates do not include unexpected customs or carrier delays.

DUTIES + IMPORT TAXES

Where available, applicable duties and import taxes may be calculated and collected at checkout. When duties and import taxes are collected in advance and the shipment is sent Delivered Duty Paid (DDP), the customer should generally not be required to pay those same import charges again upon delivery.

Availability and calculation of duties and taxes vary by destination and will be reflected at checkout.

SHIPPING DELAYS

We do our best to fulfill all orders within the processing windows stated above. In the event we are unable to ship your order within the stated timeframe, we will contact you with an updated estimated shipping date and any options available to you, including cancellation and a refund when required.

SHIPPING ADDRESSES

Please carefully review your shipping information before completing your purchase.

Because we begin processing orders quickly, we cannot guarantee that a shipping address can be changed after an order has been placed.

If you notice an error in your shipping address, please contact us as soon as possible at info@coldsnowco.com.

COLDSNOW Collection is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information supplied at checkout.

LOST, MISSING OR DAMAGED PACKAGES

If your order arrives damaged, please contact us at info@coldsnowco.com within 48 hours of delivery and include your order number and photographs of the package and item so that we can assist you.

If tracking indicates that your package has been delivered but you cannot locate it, please contact us as soon as possible. We will work with you and the carrier to investigate the delivery.

Please note that carrier investigations and claims may require additional time to resolve.

QUESTIONS?

For questions regarding your order or shipment, please contact:

COLDSNOW Collection
info@coldsnowco.com